Nanston is dedicated to protecting your privacy and providing you with the highest level of service. As technology continues to transform the way information is collected and distributed, we want you to know that we have implemented important procedures and practices designed to safeguard the privacy and security of information about you.
- We employ safeguards to protect patient information and to prevent fraud.
- By understanding your complete relationship with us, we can provide you with more personalized and efficient service.
- We do not provide patient information to other companies.
How You Can Help Protect Your Privacy
- Do not share your account information or confidential information with others except in connection with the processing of a claim or the collection of a balance owed us.
- Do not provide confidential information by telephone to unknown callers.
- Do not provide confidential information online unless you initiated the contact.
How We Secure Your Assets and Protect Information About You
- We train our employees to protect patient information.
- We continually enhance our security tools and processes.
- We protect patient data and accounts by asking you for information that only you should know when you contact us.
How We Protect Your Privacy Online
Protecting patient information online is an essential part of our service to you. Our systems use technologies such as firewalls (which are designed to protect systems from intrusion) and encryption (scrambling of information). For more information on our Internet Security measures, please review our Security Statement.
How We Gather Information to Understand Your Needs
The information we gather about you helps us to better understand your needs and to provide more personalized, efficient service to you. The information we gather comes from a variety of sources, including:
- Information you provide to us (personal information).
- Information related to your dental health with Nanston (such as dental records, account balance and payment history).
- Information we receive from credit reporting agencies and other companies (such as your credit history) when you apply for financing.
- We carefully manage all the information gathered about you as described in the following section.
How We Manage Information to Serve Your Needs
We consolidate information about patients within the company that make up Nanston, including:
- Information based on your transactions with us (for example, information that we would collect about your dental health, account balances and payments with us) and contact information (such as your name and address).
- Credit information received from you or others (such as information from your credit application) to evaluate your eligibility for various financial payment programs (for example, interest rate financing for dental services).
Your Choices as a Customer
We are committed to helping you manage your optimal dental health in the most effective way. For this reason, we may contact you to offer advice and inform you of different treatment options that may be of value to you. If you are comfortable with the ways in which we contact you currently, there is no need to indicate your preferences. We recognize, however, that you may wish to limit the ways in which we contact you and we offer the options listed below:
- Please do not contact me by telephone for health services purposes.
- Please do not contact me by mail for health services purposes.
- Please do not contact me by e-mail for health services purposes.
Whatever your preferences, we will honor your wishes and respect your privacy. Your preferences will remain in effect until you tell us otherwise. You do not need to notify us if you have already indicated your preferences to us.
To discuss your options, inform us of a preference, or provide us with feedback, call us at (770) 242-3260 or visit a Nanston Dental Office.
If you contact us, we will assume your preferences apply to you only - unless you tell us that they also apply to other individuals listed on your accounts.
Please note that we are committed to providing you with superior service. Occasionally, we may need to contact you to resolve a problem or to service your account.
Maintaining Accurate Information
We strive to maintain complete and accurate information about you and your patient account. If you ever believe that our records contain inaccurate or incomplete information about you, please let us know immediately. We are committed to resolving any inaccuracies as quickly as possible.
If you believe we have reported inaccurate information about your account to any credit reporting agency, please let us know in writing. Be sure to include your complete name, current address, Social Security Number, telephone number, account number, type of account, specific item of dispute and the reason you believe the information is wrong. Send your notice to: Nanston, Inc. 1590 Oakbrook Drive, Suite 200, Norcross, GA 30093. We will investigate your concern and correct any inaccuracies we find. We will inform you of any actions we take.
If You Have Questions, Contact Us
We welcome the opportunity to answer any questions you may have about this statement or the safeguarding and confidentiality of customer information. For more information, please read our Internet Privacy section, visit a Nanston dental office or call us at (770) 242-3260 to speak to a representative.
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